frequently asked questions

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How long will it take to receive my order?

Production time is typically 3-5 business days (Monday - Friday). As a small business, we are working our hardest to get everything out as quickly as possible for you.

How can I track my order?

Good news - we provide tracking on every order! All order fulfillment & tracking information is sent to the email provided at checkout. If you cannot find it in your inbox, please check your spam folder.

If you can’t find your email, you can email us at hello@kreativehaven.com

What if my order arrived damaged?

We are proud of the protection we put into our packaging! In the unlikely case that you receive a damaged book, please send us an email with a picture & description to hello@kreativehaven.com

We are happy to replace any orders that got bruised or bent during shipping!

How can I get in touch with Bailey?

Please email me at bailey@kreativehaven.com

What is your return/cancellation policy?

We can change addresses (or general information) if needed, but we cannot cancel / change specific items in an order.

As a small business, we cannot process any returns or cancellations, unless under extenuating circumstances - since we know some things are out of your control. Please send an email to hello@kreativehaven.com and we can work together to figure out the best thing for both of us!

Can I exchange a book?

Because return shipping can be complicated & often ends in damage to the books, we can't accept any exchanges.

How are the books made? 

Each of my watercoloring books are thoughtfully designed to make painting easy, fun, and approachable. I start by hand-drawing every outline. These outlines are then professionally printed onto high-quality 140 lb cold pressed cotton watercolor paper, ensuring they can handle plenty of water and paint without warping. The books are spiral-bound with a hardcover to make painting comfortable, whether you’re at home or on the go.

To make the experience even better, each book includes step-by-step video tutorials, guiding you through different painting techniques and helping you bring each outline to life. My goal is to provide a stress-free and creative way to enjoy watercoloring, whether you’re a beginner or an experienced artist!

Are the books beginner-friendly?

Absolutely! My books are designed for all skill levels, especially beginners. The pre-drawn outlines take away the pressure of sketching, and the step-by-step video tutorials make watercoloring easy and fun.

What supplies do I need to get started?

All you need is a watercolor brush, paint, and water! If you don’t have supplies yet, I offer curated watercolor sets that pair perfectly with the books.

Do the books come with paint and brushes?

The books themselves don’t include paint and brushes, but I offer bundle options that include high-quality watercolor paints and brushes for a complete painting experience.

Can I use other types of paint, like gouache or acrylic, on the outlines?

The books are designed for watercolor, but you can experiment with gouache if you use more water. Acrylics might be too thick for the paper, so I’d recommend testing on a corner first!

Are the video tutorials included with the books?

Yes! Every book (apart from the mini series) comes with access to step-by-step video tutorials to help you bring the outlines to life, whether you’re a beginner or just looking for inspiration.

How do I access the video tutorials?

Inside your book, you’ll find a link or QR code that takes you directly to the tutorials. Just scan or type it in, and you’ll have instant access!

Can I remove pages from the book to paint individually?

Yes! The books are spiral-bound so you can easily flip them open, but you can also cut out pages if you prefer painting on a loose sheet.

Do you offer digital downloads of the outlines?

Right now, I only offer printed watercoloring books to ensure the best paper quality for painting. But I’m always open to new ideas—let me know if digital downloads interest you!

Do you offer bulk or wholesale pricing?

Yes! I offer wholesale pricing for shops, boutiques, and art supply stores. If you’re interested in carrying my books, reach out through my wholesale inquiry form!

www.kreativehaven/wholesale